Operations

CHEP Aerospace's pooling operations are handled mainly from our 24/7/365 Global Operations Centre located in Bangkok.  This is where the majority of our staff is located, looking after the day-to-day ULD requirements of our airline customers. 

Our Bangkok team works hand-in-hand with the Ground Services Team. Our Regional Managers of Ground Services, Area Controllers and Station Supervisors are stationed at key airports around the world, where they work with our customers' GHAs, repair providers and other stakeholders, in order to ensure that our proven ULD management processes are duly implemented and working on the ground.

With more than 25 pooling customers, our network of operation spans well over 300 stations worldwide.  As we increase the number of customers, the network grows and creates potential additional synergies for the new carrier, as well as for existing customers.

The operations team is supported by our custom-made ULD management system "Tracker".  The web-based version, "WebTracker" is accessible by our customers via login and password, giving them full visibility of the stock levels across their networks.